Effective Date: 11.21.2024

Welcome to My Pet's Face! By accessing our website and using our services, you agree to the following Terms of Service. Please read these terms carefully, as they govern your use of our site and your relationship with us.

1. Overview

By placing an order or interacting with our site, you agree to abide by these terms. If you disagree with any part, you may not use our services. We reserve the right to update these terms at any time without notice, and it’s your responsibility to review them regularly.

2. Use of Our Services

• Eligibility: You must be 18 years or older to make purchases.

• Accuracy of Information: You agree to provide accurate and complete details (name, address, payment info, etc.) when placing an order.

• Intellectual Property: All designs, images, and content on this site are owned by My Pet's Face. You may not reproduce, distribute, or use them without our written permission.

3. Pet Photos and Customization

• Ownership: By uploading a photo, you confirm that you own the rights to it or have permission to use it.

• Usage: We use your pet’s photo solely to create your custom product. We may showcase designs (excluding personal details) in marketing or on our website unless you request otherwise.

• Photo Quality: You’re responsible for uploading high-quality images. We are not liable for poor results due to low-quality or unclear photos.

4. Orders and Payments

• Pricing: All prices are listed in the US Dollar and are subject to change without notice.

• Order Confirmation: Orders are considered confirmed only after payment is successfully processed.

• Cancellations: Custom orders cannot be canceled or refunded once production begins.

• Payments: We accept secure payment methods through trusted third-party processors. We do not store your payment information.

5. Shipping and Delivery

• Timelines: Shipping times are estimates and may vary due to external factors beyond our control (e.g., carrier delays).

• Responsibility: We are not responsible for lost or stolen packages after they are marked as delivered.

• International Orders: Additional taxes or customs fees may apply, and customers are responsible for these costs.

6. Returns and Refunds

• Custom Items: Due to the personalized nature of our products, returns and refunds are only available for defective or incorrect items.

• Claims: All claims must be submitted within 7 days of receiving your order, with photos of the defect.

• Resolution: If approved, we will offer a replacement or refund at our discretion.

7. Limitation of Liability

My Pet's Face is not liable for:

• Errors in orders caused by incorrect information provided by the customer.

• Damage caused by misuse or improper care of products.

• Losses or damages resulting from the use of our website or services.

Our liability is limited to the purchase price of your order.

8. User Conduct

You agree not to:

• Upload inappropriate, offensive, or copyrighted images without permission.

• Use our site for illegal or unauthorized purposes.

We reserve the right to refuse service to anyone who violates these terms.

9. Governing Law

The laws of Colorado govern these terms, and any disputes will be resolved exclusively in the courts of Colorado.

10. Contact Us

For questions about these terms, you can reach us at:
Email: orders@mypetsface.com